How to use Umoor Sehat

Umoor Sehat is the Dawoodi Bohra community's all-in-one health platform. It brings together medical camps, online consults, emergency response, family health records, antenatal care, blood-donor networking, first-aid AI and training under a single secure account.

Modules at a glance

• Medical Camps — discover camps, book a slot, walk-in QR.
• Online Consults — chat with on-call doctors.
• Emergency SOS — one-tap alert to on-call responders.
• Family Health — manage records for every dependent.
• ANC — antenatal visits, vitals and reminders.
• Blood Network — donor matching and requests.
• Prescriptions, Vitals, Results, Certificates — your medical record.
• Medical ID — shareable QR profile for emergencies.
• First-Aid AI — instant guidance for common emergencies.
• Learn & Training — community articles and modules.
• Equipment & Kits — kit tracking and expiry alerts.
• Preparedness — scenario playbooks.

1. Open umoorsehat.lovable.app in any modern browser.
2. Tap Sign in → choose Continue with Google or Email + password.
3. On first sign-in, complete onboarding: name, country, region, preferred language.
4. Allow location access when prompted — powers nearby camps and SOS routing.
5. Optional: install as an app — browser menu → Install app / Add to Home Screen.

Account safety

• Use a strong password and keep your recovery email up to date.
• Never share OTP or verification codes with anyone.
• Sign out from shared devices via Profile → Sign out.

3.1 Profile & Medical ID

1. Go to Profile and complete personal details, allergies, blood group, emergency contacts.
2. Open Medical ID to view your QR. Save or print it — responders can scan it without an account.
3. Update Medical ID whenever conditions or medications change.

3.2 Family & dependents

• Family → Add dependent for each family member.
• Open a dependent to record vitals, prescriptions and bookings on their behalf.

3.3 Medical camps

1. From the home page or Camps, browse upcoming camps.
2. Tap a camp → pick an available slot → Confirm booking.
3. You will receive a confirmation and reminder notification/SMS.
4. On camp day, show your booking QR at registration.

3.4 Online consult

1. Go to Consult and start a new chat — describe your symptoms.
2. An on-call doctor will respond. Share photos and documents inside the chat as needed.
3. After the consult, view prescription and follow-up advice under Prescriptions.
4. Rate the consult to help improve service quality.

3.5 Emergency SOS

• Use the red SOS button only for genuine medical emergencies.
• Pressing SOS sends your location and Medical ID to the nearest on-call responder.
• Stay on the screen until a responder confirms.
• If life is at immediate risk, also call local emergency services.

3.6 Blood donor network

• Mark yourself as a donor under Profile → Blood with your blood group and last donation date.
• Open Blood to raise a request — matched donors are notified automatically.

3.7 Records & certificates

• Prescriptions, Vitals, Results, Certificates are listed under their respective tabs.
• Each item can be downloaded as PDF or shared via secure link.

3.8 First-Aid AI & Learn

• Tap First-Aid AI for instant, AI-guided first-aid steps — guidance, not a substitute for professional care.
• Learn hosts community articles and training material.

4.1 Apply as a provider

1. Sign in → Profile → Become a Provider.
2. Submit qualifications and a contact number.
3. An administrator reviews and approves your application; you will be notified.

4.2 On-call duty

• Open On-call to view the roster and accept or release shifts.
• While on duty, the on-call banner is visible across the app.
• Set status to Available / Busy / Off as needed.

4.3 Consult queue

1. Open Queue — incoming consults appear in order of arrival.
2. Open a consult → review intake form, vitals, history.
3. Use Clinical tools for quick references and calculators.
4. Issue a Prescription, order Investigations, or create a Referral.
5. End the consult; the patient is asked to rate it.

4.4 Responding to SOS

1. An SOS alert appears with the patient's location and Medical ID.
2. Accept to coordinate response; release if you cannot attend so it routes elsewhere.
3. Log outcome notes after the event.

5.1 Create a camp

1. Go to Admin → Camps → New.
2. Set name, date, location, start/end time, status (Draft / Open / Closed).
3. Define slot duration and capacity — slots are generated automatically.
4. Publish (Open) to make it visible on the home page.

5.2 Walk-in registration

• On camp day, use Register walk-in to capture patients without an account.
• A printable QR is issued so the walk-in can later link the record to their account.

5.3 Live queue

• Queue shows arrivals in real time — call patients, mark no-shows.

5.4 Equipment & kits

• Admin → Equipment tracks kits, items and expiries.
• Assign a kit instance to a camp; mark items consumed or expired.
• Expiring-soon items appear in the dashboard for reorder.

5.5 Reports

• After the camp, open Admin → Reports for footfall, consult outcomes and referrals.
• Export CSV/PDF for sharing.

6.1 Users & roles

• Admin → Users — search, view and adjust roles (patient, provider, camp_admin, admin).
• Roles are stored in a dedicated table; never edit roles outside this screen.

6.2 Provider applications

• Admin → Provider applications — approve or reject pending doctors.
• Approval grants the provider role and on-call access.

6.3 On-call & call policy

• Admin → On-call manages the duty roster and rotation.
• Call policy defines auto-escalation rules.

6.4 Catalogs

• Admin → Articles — publish community-facing learn content.
• Admin → Investigations — maintain the lab/test catalog.

6.5 Insights & export

• Admin → Impact — community health dashboard.
• Admin → Activity — audit trail.
• Admin → Export — bulk data exports.
• Monthly reports are generated automatically.

7.1 Notifications & SMS

• Manage push and SMS preferences under Profile → Notifications.
• Reminders go out for bookings, ANC visits and health follow-ups.

7.2 Offline mode

• Once installed as a PWA, key screens work offline.
• Forms submitted offline are queued and sync automatically when you reconnect.
• The offline indicator shows current status.

7.3 Privacy & data

• Records are protected by row-level security — users only see what they're authorised to.
• Medical ID is only readable by responders who scan the QR.
• Never share account credentials or screenshots containing other patients' data.

7.4 Troubleshooting

• Map is blank — refresh, ensure location permission, use the .lovable.app URL.
• Can't sign up — try Google sign-in; if email signup keeps failing, contact admin.
• SOS not firing — check location permission and network; use a phone call as backup.
• Sync stuck — open the app while online; the offline queue will flush automatically.

Glossary

• ANC — Antenatal Care.
• On-call — A duty shift where a provider receives consults and SOS alerts.
• Medical ID — A shareable QR profile readable by responders.
• PWA — Progressive Web App, installable like a native app.
• RLS — Row-Level Security, the rules that decide who sees which records.

Support

For help, contact your local Umoor Sehat coordinator or the system administrator listed in your community directory.